"...so that you know how good you really are"

Customer Service Monitoring

"I thought our customer service was good, but then i-Pry started providing us with independent and accurate customer service monitoring.

The results were not good news and shocked our management. We needed to upgrade our customer service in several key areas..."

Mr. A, CEO of a distribution
company, New York *

"My sales people claimed they answered 96% of incoming calls within four rings. But then i-Pry revealed a different picture. We answered only 56% of calls that quickly.

But even more worrying, it was often two minutes before a customer got to speak to the right person.

I dread to think how much business we lost before we subscribed to i-Pry."

Ms. B, VP Sales & Marketing for
a chain of health clubs *

"i-Pry have been monitoring our competitors. Now I know how long competitors take to answer the phone, how reliable (or unreliable) their shipping services are, how they handle returns, their pricing and much, much more. Now I know how our company compares.

This data is not a luxury, it's an essential tool that enables us to optimize our service, our pricing, our sales and our profits.

i-Pry does the prying, while I focus on growing our business. "

Mr. C, President and CEO
of an online retailer *

*Client comments published with full permission, names withheld at their request.

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