i-pry.com: Customer Service Monitoring

"...so that you know how good you really are"

Public Pry: Facts placed in the public domain

Confidential Pry: Facts available to only clients

Public Pry

These are examples of real data, extracted from surveys carried out by i-Pry during the past 24 months, and published with client's full permission. Company names have been withheld in order to protect client confidentiality.

Hangup Rates

i-Pry research reveals how long customers will wait for a phone to be answered before they hangup. Click here for facts

Delivery Time Against Promise

i-Pry collates data from the experiences of i-Pry mystery shoppers, which includes data on how companies actually perform against the delivery promises that they make during personal contact. Click here for facts

Customer service delivery promises against actual

Online Chat Response Speed

i-Pry research reveals how long customers who use the online chat customer service facility at websites typically need to wait before receiving a response.
Click here for facts

online chat speed customer service response times