"...so that you know how good you really are"

Best Customer Service Team in America according to
The 2006 American Business Awards.

Mike Faith, CEO of Headsets.com, has this to say about i-Pry.com...

"We thought our Customer Service was good, very good, butt i-Pry enabled us to see the full facts of how we look to customers. i-Pry started monitoring our speed to answer the telephone, the time to speak to a live person, the speed and accuracy of handling incoming queries and how we respond to e-mail, fax, and other forms of contact. i-Pry also helped us learn the true facts about how we compare against our competitors. And most importantly they enabled us to see where we did or did not match up to Customer's expectations.

We very soon learned that in some areas our service targets were overkill and a waste of resources. Yet in other areas where we thought we were doing well, i-Pry revealed hidden deficiencies in our service that previously we had been unaware of. Based upon what we learned from i-Pry, we set in place new internal training. Very soon our Customer Service performance started to improve. And now i-Pry is an essential service that enables us to continually keep an eye on the reality of our Customer Service performance, taking action when we need to, so that we live up to, or exceed, Customer expectations.

Of course, winning the prestigious Stevie Award for Best Customer Service Team in America was a great reward. But more importantly, soon after we started using the i-Pry service, our sales started growing like never before. We won more repeat business. Average orders sizes also increased.

Pursuing Customer Service excellence has been a very successful mission for us. And we couldn't have done it without i-Pry. My thanks go to all of the team at i-Pry. Keep up the good work guys!"

New perspectives for Zappos.com

Tony Hseih, CEO of Zappos.com, has this to say about i-Pry.com...

"We have only recently started using the i-Pry customer service monitoring program, so I would not normally consider providing a testimonial. But this is different. i-Pry's unique service has immediately given me with a totally new perspective on our business.

We now realize how helpful it would have been to have access to this information years ago. It's essential, revealing, helpful, invaluable, sometimes as expected and sometimes very surprising. Can't wait to use this data to enable us to improve our business, which I'm certain it will."

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